Netflix ratings system to thumbs up or down. Who is next?

Posted By on April 9, 2017

Survey and ratings systems are a pet peeve of mine ever since finding out many places that use a rating scale (like 1- 5 or 0 – 10), will only count a perfect score as suitable to reward, Neflixratingschangecomplement or evaluate service, products and employees in a positive way. I’ve even stopped trying to offer constructive feedback since learning that often a slightly less than perfect score is recorded as a negative (particularly when it comes to a person and their service). Marking a 4 in a 5 point scale, or 9 in a 10 point scale is many times counted against an employee or team in an evaluation. Seems ridiculous right?

So my theory is to either rate a perfect score or not at all, unless a negative is really necessary … and in those cases post/add a comment as to why.

Netflix has decided against their old 5-star rating system and is going with a simple thumbs up or thumbs down (take a look next time you stream a movie). Good for them … it makes it easier and probably more effective … now how do we get service companies to do the same?

Comments

  • Anonymous

    YES! I work in sales and only those who beg customers for a 10 will be awarded a bonus. It is a way for the company to claim FAKE satisfaction.

Desultory - des-uhl-tawr-ee, -tohr-ee

  1. lacking in consistency, constancy, or visible order, disconnected; fitful: desultory conversation.
  2. digressing from or unconnected with the main subject; random: a desultory remark.