Semi-enjoying my shoe debate with Clarks consumer services

| December 29, 2016

One month ago I inquired as to the "tongue creep" on a pair of Clarks Desert Boots that were a gift. Occasionally I will give a company feedback if there is something positive or negative so they know they are pleasing a customer or disappointing one. I sent a image as requested to the consumer […]

The difference between a good company and a great one is?

| June 24, 2016

Customer Service. Sailrite does it right. Thank you … and many returns and referrals from me.

A test of patience: Sears Craftsman tools – Guaranteed Forever

| June 23, 2016

Follow up to previous post: Here’s the beef (long-ish winded) — I have a bunch of Craftsman tools and have always appreciated their "fair" quality and knowing that Sears stood behind them (and "use to be" in every town). As times change, Sears is no longer what it once was and the convenience factor as […]

Victorinox Swiss Army knives/tools and customer service

| February 19, 2015

As mentioned previously, I returned my “out of production” (Europe only) Victorinox SwissFlame knife in for warranty service, and although they could not repair it, they honored the lifetime warranty. Not only did they sent me the new SwissTool™ Spirit X as a replacement, but they return the defective knife – superb customer service. As […]

Service call frustrations and personal rant … deuxième partie

| July 9, 2014

Cable and phone companies generally get the bad rap for arranging questionable appointments and providing disappointing in-home service. Well a third company is in contention for the top spot: AE Door & Window. Last week we had another spring break in our garage door (different one) and since we could drive a different car, this […]

Kudos for Home Depot and their customer service

| May 20, 2014

While working on the boat this weekend, I also headed down to finally finish up the repairs on the cabinets after replacing a refrigerator last year. It wasn’t an expensive project, but did require a little wood putty, sanding and matching of paint. By the way, Home Depot deserves a plug for how they handled […]

Desultory - des-uhl-tawr-ee, -tohr-ee

  1. lacking in consistency, constancy, or visible order, disconnected; fitful: desultory conversation.
  2. digressing from or unconnected with the main subject; random: a desultory remark.