Sheering a router bit has me wondering about the quality?

| November 22, 2017

Last summer I bought a 50-piece set of router bits to use in my woodshop and so far they have been great … that was up until I may have push the limits on a 3/16" straight cut bit a little too hard (possibly???).  I only say "may" because the bit was mounted in my […]

AGM Automotive Batteries and what one can learn on hold

| February 11, 2017

The BMW X5 35d has been having issues starting when cold which seems likely due to a new Exide FP-AGML5/49 Edge Group L-5/49 Flat Plate AGM battery. I’ve gone great lengths to rule out almost everything other than the battery, and decided it must be a weak cell or defect in the new battery itself. […]

Customer service, car covers, warranties and cheap wire

| October 2, 2016

This past week I’ve made a few frustrating online transactions and purchases. First, in dealing with NewEgg, I attempted to use a credit on my business account and decided to handled it on the phone with customer service rather than risk it online. I explained that I was using a "store credit" and wanted to […]

A test of patience: Sears Craftsman tools – Guaranteed Forever

| June 23, 2016

Follow up to previous post: Here’s the beef (long-ish winded) — I have a bunch of Craftsman tools and have always appreciated their "fair" quality and knowing that Sears stood behind them (and "use to be" in every town). As times change, Sears is no longer what it once was and the convenience factor as […]

Victorinox Swiss Army knives/tools and customer service

| February 19, 2015

As mentioned previously, I returned my “out of production” (Europe only) Victorinox SwissFlame knife in for warranty service, and although they could not repair it, they honored the lifetime warranty. Not only did they sent me the new SwissTool™ Spirit X as a replacement, but they return the defective knife – superb customer service. As […]

The Ram Mount for the iPad has a weak point

| November 20, 2012

My Ram Mount iPad car mount has a weak point and I am wondering if I’m alone or if this is a design problem? From what I can tell, the weak point is where the latch makes a 90-degree turn (see photo). Initially it was very tight to snap the roller-latch mechanism to hold the […]

Desultory - des-uhl-tawr-ee, -tohr-ee

  1. lacking in consistency, constancy, or visible order, disconnected; fitful: desultory conversation.
  2. digressing from or unconnected with the main subject; random: a desultory remark.