Sugarsync disappointment – deleting files not permitted

Posted By on September 16, 2009

After attempting to delete photos from the Sugarsync gallery on my own and finding I could not recover several of my paid for and lost gigabytes, I contacted tech support — and have lodged a complaint to no avail. I’m eliminating my use of the backup software and switching to Dropbox.— Tech Support response below:

Hello Rich,

Thank you for contacting SugarSync Technical Support.

We understand that you’d like to remove Albums from your Photo Gallery.

Any image file placed in your account shows as a picture in your Photo Gallery. As of now, it is not possible to delete pictures from the Photo Gallery directly. You’ll have to delete the images from your account in order to remove them from the Photo Gallery. The pictures that are in the deleted files folder will also be shown as albums in your Photo Gallery.

Our Engineers are working on providing extended functionality in this area. However, you can hide a particular album from view by clicking on “Show/hide Albums” in the control panel of the Photo Gallery.

We are very sorry for the current limitation.

Please feel free to email us with any other questions or comments you may have, we’re always looking for ways to make the SugarSync experience sweeter for you.

Have a great day!


SugarSync Technical Support.


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