Disappointed with Wyze as a company lately. Could be a fluke?
Posted By RichC on August 3, 2024
As a provider of fair priced gadgets for the last decade, the company Wyze has impressed me … that is until recently. As their product mix expanded, 
their quality control and 
hodgepodge marketing has started to slip a bit.
After the “socket cam” on a garage lamp failed in June, I called to check on a replacement … at first under warranty (it was out of warranty) … and then just to replace the failed socket component. They did not make this easy. But since their products aren’t overpriced, I decided to just order a new combo and be done with the problem.
The new camera arrived in a week but I waiting until the weekend before climbing the ladder and replacing the cam. Wouldn’t you know, a bad sensor that would only work in black and white and in “night mode” without a “pink hue.” After trying to use their chat to just more confusion, I opted to call and wait the 20 minutes before getting a person. Very friendly and doing the required 30 minutes of restarting, etc … she also agreed that the sensor was faulty.
Next step, forward this to the person who handles the returns and warranty service and therefore “wait” for an email, UGH! An email came, but they require proof of purchase, a bunch of ID information (3 email exchanges) and then assured me a new cam would be mailed to me “free of charge.”
A week later the new Wyze V3 Cam arrived and I set out to install and initialize it again. Wouldn’t you know, this Cam would not turn on or even power up. I tested the USB power supply, tried another one and set out to call customer service again. Once again, I waiting the 20+ minutes to get a live person, who politely tendered my compliant. After another waste of time it was indeed a faulty device.
So … once again a request to replace was sent to “the-powers-that-be” and I’m awaiting yet another email to see this one will be replaced. After several emails back and some confusion as to the original order number and replacement order number … I was assured that it would be taken care of.
So … while talking to the customer service person, I also decided to comment that Wyze sent me a 24-hr promo that would be good for $10 off if I were to sign up for Cam Unlimited didn’t work — I was already paying full price (an earlier complaint).
She didn’t know why it would not work and put me on hold to check on it. After 5 more minutes on hold, she asked me to try it again and send a screenshot of the error so that it could get forwarded. I’m waiting on that email too.
So … while waiting for the results on these two Wyze issues, here’s a HEAVY rain video from one of the cams on June 30th. I don’t recall ever having this much rain in the heat of the summer???
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