Posted By RichC on October 8, 2009
As a long time Sprint (and previously Nextel) customer, I was the first to complain to friends about poor service and even poorer customer service, but the past year or so there has been a significant and noticeable improvement. After having a few issue with my Palm Pre, I was reluctant contacted Sprint customer service (fear of frustration) but recently found them efficient, friendly and caring … and I even spoke with representatives in the U.S., not overseas. One issue was solved by taking the the phone to a local Cincinnati area service center where it was tested and replaced by an in-person staff in about 45 minutes. The second issue was handled in an extremely friendly way and without a waste of time — yet to see if the Airave corrects reception and battery life issues with my Palm Pre.