A problem with an Amazon order and toilet valve repair again
Posted By RichC on June 19, 2024
Amazon’s Prime shipping is still impressive and definitely beats spending time driving to the hardware or big box store to pick up a single item. Last week I had a exact Fluidmaster valve fail at the top of the stalk and decided to just order another (hoping it was just that one valve???) I probably could have contacted them about the previous order and “might” have received a replacement, but suspect that over a year was too long to bother with it.
The quick replacement for $8.98 seemed fair and so placed the next day order with the intent to replace it before we picked up the granddaughers for their week with us. I was disappointed in seeing the rough handling crushed the Fluidmaster box through the “slightly padded” envelope packaging. I took the photo with the idea that I might need to replace (delay fixing) but was hoping that the plastic parts weren’t permanently damaged. So far so good after snapping things back together and replacing.
Perhaps my point in posting is two-fold:
- Fluidmaster needs to make a better valve. Failing in one-year is unacceptable.
- Amazon’s packaging needs to be a bit sturdier for plastic items like this. An envelople just won’t protect the valve where a small box might???
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