Posted By RichC on January 20, 2014
Next step … I thought … would be to plan my work day around a scheduled appointment, but instead I was advised to make the entire day available and that the service guy would call me on Monday morning. Great! [sarcasm] Keep the entire day open! It would be nice if service companies could schedule a least a time slot demonstrating that they are sensitive to a customer’s schedule and time, but no sense bellyaching to the receptionist.
Fast forward after leaving my wife’s finely detailed piece of precision engineering (a joke) outside in the snow, I finally received the morning call at 8:45AM to let me know what time to be available … sometime between 12-4PM … just like the cable company. Come on folks, really? Companies can (and should) do better.