Best Buy turns a blunder into positive PR

| December 24, 2011

Almost all companies have customer service issues and what separates the successful from the not-so-successful is how they are able to recover with the least amount of pain. One example this year is Best Buy who in the past was one of my least favorite retailers. During their pre-Thanksgiving, Black Friday and Cyber Monday store […]

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Desultory - des-uhl-tawr-ee, -tohr-ee

  1. lacking in consistency, constancy, or visible order, disconnected; fitful: desultory conversation.
  2. digressing from or unconnected with the main subject; random: a desultory remark.
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