Victorinox Swiss Army knives/tools and customer service
Posted By RichC on February 19, 2015
As mentioned previously, I returned my “out of production” (Europe only) Victorinox SwissFlame knife in for warranty service, and although they could not repair it, they honored the lifetime warranty. Not only did they sent me the new SwissTool™ Spirit X as a replacement, but they return the defective knife – superb customer service.
As a Leatherman tool user (my good one is on Encore), I can say that the pricey SwissTool™ Spirit X is a step up in quality. Now the only question standing is how can I comfortably carry this hefty tool “in a pocket” for everyday wear?
Talking about knives and tools, this reminded me of a previous top ten list post. 
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