RichC | April 19, 2019
All who have been through computer and cellphone issues know what a headache little glitches can become. For me, ever since having my battery replaced on my iPhone 7-plus back in January, the front facing microphone has not worked. After a couple back and forth evening phone calls with Apple Support, we set up an […]
RichC | April 12, 2019
The “customer experience” (a marketing buzz-term nowadays) can make or break companies. Some do it right, others fall on their face early in their start-up cycle … and others like Ebay ($EBAY) and Paypal ($PYPL) have employees, customer service departments and management issues dragging their company down … yes, this is going to be a […]
RichC | November 27, 2018
This may be the end for Freedompop, the low cost wireless "backup" hotspot service I’ve been using for years — at least it probably is for me (started with the Photon back in 2010). For the most part their hotspot service has been a decent value for me while traveling and giving me LTE connectivity […]
RichC | June 6, 2018
Once in a while we all end up squabbling with a company over their product or service. Neither Brenda or I have ever been advocates for "frozen meat" or ordering the generally higher priced national brands that require significant cost to package and ship a product … but earlier this spring we took advantage of […]
RichC | January 12, 2018
Last spring I was so disgusted with the Time Warner to Spectrum change for cable and Internet along with their price increase that I switched to Cincinnati Bell Fioptics. The painful rewiring and equipment switch worked to my favor and lower the bill with the help of a representative that handled everything as if he […]
RichC | December 29, 2016
One month ago I inquired as to the "tongue creep" on a pair of Clarks Desert Boots that were a gift. Occasionally I will give a company feedback if there is something positive or negative so they know they are pleasing a customer or disappointing one. I sent a image as requested to the consumer […]
RichC | June 24, 2016
Customer Service. Sailrite does it right. Thank you … and many returns and referrals from me.
RichC | June 23, 2016
Follow up to previous post: Here’s the beef (long-ish winded) — I have a bunch of Craftsman tools and have always appreciated their "fair" quality and knowing that Sears stood behind them (and "use to be" in every town). As times change, Sears is no longer what it once was and the convenience factor as […]
RichC | February 19, 2015
As mentioned previously, I returned my “out of production” (Europe only) Victorinox SwissFlame knife in for warranty service, and although they could not repair it, they honored the lifetime warranty. Not only did they sent me the new SwissTool™ Spirit X as a replacement, but they return the defective knife – superb customer service. As […]
RichC | July 9, 2014
Cable and phone companies generally get the bad rap for arranging questionable appointments and providing disappointing in-home service. Well a third company is in contention for the top spot: AE Door & Window. Last week we had another spring break in our garage door (different one) and since we could drive a different car, this […]
RichC | May 20, 2014
While working on the boat this weekend, I also headed down to finally finish up the repairs on the cabinets after replacing a refrigerator last year. It wasn’t an expensive project, but did require a little wood putty, sanding and matching of paint. By the way, Home Depot deserves a plug for how they handled […]
