Amazon delivery woes puts me in a Grumpy Old Man mood

Posted By on May 19, 2020

AmazonRunningLate200519Sometimes ordering repair “parts” from Amazon is more critical than than others, like last week. On May 14th I ordered a electric fuel pump for our Kubota ZD326s zero-turn mower thinking it would arrive “as promised” by end of day Saturday. Then on Sunday I noticed that the package was still on its way, but running late.”

The new delivery “would have been” Sunday May 17th or Monday May 18th. Sure I was a bit irritated considering I was doing tractor maintenance over the weekend, but knew all delivery services were struggling to handle all the packages due to COVID19. Still, I felt Amazon could have communicated a little bit better.

Monday night rolls around and the next message is that it was still “On the way, but it’s running late” (message top right). 

Tuesday (May 19th) … now Amazon’s automated messaging system post something to the effect that “the package may be lost and you have the option to cancel the order for  a refund or continue waiting.” Instead I connect using Amazon’s chat online service which quickly offered to replace the order and continue waiting for the existing shipment (which I can return for credit).

I accept since I still need the fuel pump … BUT after ending the chat noticed the new delivery date is May 28th by 9pm … which is now over a week away. Good grief!

AmazonStartChattingDelayKubotaFuelPump

Comments

Desultory - des-uhl-tawr-ee, -tohr-ee

  1. lacking in consistency, constancy, or visible order, disconnected; fitful: desultory conversation.
  2. digressing from or unconnected with the main subject; random: a desultory remark.
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