Tech Friday: Amazon’s AI notifications needs improvement

Posted By on July 3, 2020

As often as I gripe about ordering from Amazon or more to the point, complain about their delivery and updating, one would AmazonPrimeLogo2019think I would opt for another online ecommerce portal? Unfortunately there aren’t better options or more dependable deliveries.

This past week a small order came a day early, yet the app notification that should update the shipping information doesn’t seem to be in-sync with the artificial intelligence bot on the Amazon Echo. One would think once the shipping database is updated that the website, iPhone app, Echo and Chat-Bot would all pull that same data and information? How is a consumer expected to trust the information? Just as with telling me for several days that a shipment is running late… when in reality it will never be coming. How are we to know when to believe the notifications?

In this week’s case, which one was correct … the phone app, the website or Alexa on Amazon’s proprietary Echo? (Answer– the app was correct, this time)

Comments

Desultory - des-uhl-tawr-ee, -tohr-ee

  1. lacking in consistency, constancy, or visible order, disconnected; fitful: desultory conversation.
  2. digressing from or unconnected with the main subject; random: a desultory remark.
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