Posted By RichC on July 23, 2025
If you read my blog at all, you know I’m a long time Wall Street Journal subscriber and often quote or reference their content. I’m actually embarrassed to say that I’ve been reading the newspaper version from the
time before the Internet and had it delivered to my place of business for years. So … it is with disappointment that I’m finally retiring my digital subscription due to a renewal dispute that Dow Jones customer service subscriber retention people were unwilling to fix (it’s not the first time).
It also happens at a time when quite a few conservative pundits (ie. MAGA advocates) have decided to cancel their subscription due to an article a WSJ reporter published on July 17th regarding President Trump. As the story goes, a letter in Jeffery Epstein’s 50th birthday book included a “bawdy letter” from Trump that the POTUS claims was not his. In fact, Trump lawyers threatened to sue and are filing a lawsuit after the publication published it after the denial. This could be true or untrue … but we do know that Trump has both been slandered relentlessly for 10 years … but also has made some pretty derogatory statements in the past.
One wonders if the political bias coming from AI news aggregators will be more or less slanted than journalists and reporters today … I guess we’ll find out? On the WSJ “bawdy letters” story, I think it was a totally unnecessary and will only
end up hurting subscriber retentions and renewals from the news organizations core readers … especially if they don’t figure out how to better handle renewals (see below).
Nevertheless, in the age of artificial intelligence providing more and more of our day to day information, I do
know that a single online newspaper subscription is not worth what the WSJ is demanding from renewing subscribers (see next paragraph).
The timing of my subscription dispute (renewal pricing billed at $41.52/ mo for WSJ only online access) made customer services unwillingness to adjust or at least give me something closer to the promotional rates a very poor business decision.
Oh well, BYE-BYE to both the WSJ and Barrons … once again, you disappoint. ☹️
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Category: AI, Financial, News, Politics, Social Media |
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Tags: barrons, billing, brave leo ai, bye-bye, customer service, dispute, dow jones, mollie hemingway, trump, wall street journal, wsj