RichC | February 4, 2022
Let me start off with the positives. I really like my original Fitbit Versa watch. I wear it everyday and it offers me nearly everything I want in a fitness tracking smart watch. That said, I have always been hard on watches … to the point I stopped wearing watches for years – for decades […]
RichC | December 11, 2021
It is a sneaky way to increase what I thought was a customer to Cincinnati Bell “contracted-each-year” cable TV and Internet monthly bill? Nope, according to @CincyBell … after being mislead by customer service that the below increases were “government related fees” and “out of their control” … the increases are negotiated contracts with content […]
RichC | November 26, 2021
Trying to keep a mish-mash of smart devices running in our home is proving to be challenging. Not only do some devices deplete batteries at inconvenient times, but other fail due to technical glitches that I can only assume are due to software or server failures or updates gone wrong? Thankfully only a few smart […]
RichC | November 6, 2021
The Ridgid brand of cordless tools have been my choice for the home workshop for a few years now and until this past week I have had a positive experience. Earlier this year Ridgid even replaced a couple failing batteries under the LSA (Lifetime Service Agreement) … BUT now this brand of choice is a […]
RichC | June 16, 2020
Like a lot of people during COVID19, we have gravitated even more to Amazon and online ordering for our “stuff.” We have not ordered groceries online yet, but are definitely doing more online shopping than ever before. I mentioned having issues with Amazon a few times before (1, 2, 3) during stay-at-home orders and find […]
RichC | October 3, 2019
Late in the spring of 2019, I ordered three new refrigerator filters from an Amazon seller for Crystala replacement filters. I’ve opted for third party filters before and really didn’t think much about it … but as more vendors use Amazon Marketplace, consumers need to be more careful since their support isn’t what we might […]
RichC | September 13, 2019
Just a heads-up for others using AfterShokz bone conduction headphones while doing outdoorsy kinds of things where bug spray is used – DON’T. I love my Aftershokz Bluetooth headphones, most likely because it enables me to hear things around me while still enabling me to clearly hear talk and music. For me, being deaf in […]
RichC | April 19, 2019
All who have been through computer and cellphone issues know what a headache little glitches can become. For me, ever since having my battery replaced on my iPhone 7-plus back in January, the front facing microphone has not worked. After a couple back and forth evening phone calls with Apple Support, we set up an […]
RichC | April 12, 2019
The “customer experience” (a marketing buzz-term nowadays) can make or break companies. Some do it right, others fall on their face early in their start-up cycle … and others like Ebay ($EBAY) and Paypal ($PYPL) have employees, customer service departments and management issues dragging their company down … yes, this is going to be a […]
RichC | November 27, 2018
This may be the end for Freedompop, the low cost wireless "backup" hotspot service I’ve been using for years — at least it probably is for me (started with the Photon back in 2010). For the most part their hotspot service has been a decent value for me while traveling and giving me LTE connectivity […]
RichC | June 6, 2018
Once in a while we all end up squabbling with a company over their product or service. Neither Brenda or I have ever been advocates for "frozen meat" or ordering the generally higher priced national brands that require significant cost to package and ship a product … but earlier this spring we took advantage of […]
RichC | January 12, 2018
Last spring I was so disgusted with the Time Warner to Spectrum change for cable and Internet along with their price increase that I switched to Cincinnati Bell Fioptics. The painful rewiring and equipment switch worked to my favor and lower the bill with the help of a representative that handled everything as if he […]
RichC | December 29, 2016
One month ago I inquired as to the "tongue creep" on a pair of Clarks Desert Boots that were a gift. Occasionally I will give a company feedback if there is something positive or negative so they know they are pleasing a customer or disappointing one. I sent a image as requested to the consumer […]
RichC | June 24, 2016
Customer Service. Sailrite does it right. Thank you … and many returns and referrals from me.
RichC | June 23, 2016
Follow up to previous post: Here’s the beef (long-ish winded) — I have a bunch of Craftsman tools and have always appreciated their "fair" quality and knowing that Sears stood behind them (and "use to be" in every town). As times change, Sears is no longer what it once was and the convenience factor as […]
RichC | February 19, 2015
As mentioned previously, I returned my “out of production” (Europe only) Victorinox SwissFlame knife in for warranty service, and although they could not repair it, they honored the lifetime warranty. Not only did they sent me the new SwissTool™ Spirit X as a replacement, but they return the defective knife – superb customer service. As […]
RichC | July 9, 2014
Cable and phone companies generally get the bad rap for arranging questionable appointments and providing disappointing in-home service. Well a third company is in contention for the top spot: AE Door & Window. Last week we had another spring break in our garage door (different one) and since we could drive a different car, this […]
RichC | May 20, 2014
While working on the boat this weekend, I also headed down to finally finish up the repairs on the cabinets after replacing a refrigerator last year. It wasn’t an expensive project, but did require a little wood putty, sanding and matching of paint. By the way, Home Depot deserves a plug for how they handled […]